Rowan-Cabarrus Community College’s Internet service provider, MCNC, is currently experiencing an internet outage due to a statewide service disruption. As a result, access to certain online services may be limited. Blackboard remains available for students to complete coursework. At this time, classes will continue to operate as normally scheduled. Employees should follow the direction of their supervisor for updates on their schedule today. Our Information Services team is actively working with the provider to resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available. Please check your email and the College’s website regularly for the latest information. Thank you for your understanding. ✕

Rowan-Cabarrus Community College Information Services

Knowledge base

New ticket Login

Documentation

Blackboard 2

↑↓ Blackboard Instructor Course Availability Updated
Updated: Monday, February 17, 2025 blackboard course access employees
↑↓ Blackboard Student Course Availability Updated
Updated: Monday, February 17, 2025 blackboard course enrollment employees students

Computer 4

↑↓ VPN
Updated: Wednesday, March 29, 2023 employees vpn
↑↓ Windows 11 Help New Updated
Updated: Monday, February 17, 2025
↑↓ Windows 10 Guide
Friday, February 18, 2022 employees students windows 10
↑↓ Windows 10 Help
Updated: Friday, February 18, 2022 employees students support windows 10

Copiers & Printers 4

↑↓ Pharos Cloud Print
Updated: Friday, October 4, 2024 copier employees pharos printer students
↑↓ Copier & Printer Troubleshooting Guide
Updated: Thursday, March 30, 2023 copier employees printer students
↑↓ Install a Copier or Printer
Wednesday, February 16, 2022 copier employees printer
↑↓ Install a Copier or Printer on a MAC Computer
Wednesday, February 16, 2022 copier employees printer

Colleague 2

↑↓ Colleague Access and Login
Updated: Thursday, March 30, 2023 colleague employees
↑↓ System Office Help Desk Tickets
Updated: Wednesday, April 12, 2023 colleague employees system office

Miscellaneous 5

↑↓ 25Live
Updated: Wednesday, March 29, 2023 employees r25live reserve classroom
↑↓ BoardDocs Login and Access
Updated: Tuesday, February 22, 2022 boarddocs employees
↑↓ Shifts Help for Employees
Updated: Friday, February 18, 2022 employees schedules shifts support teams
↑↓ NEOED
Updated: Thursday, April 11, 2024 employees neoed professional development training
↑↓ Smart Classroom Technology
Updated: Thursday, March 30, 2023 creston employees pole vault smart classroom

Nifty 2

↑↓ Nifty Help for Employees Updated
Updated: Friday, February 14, 2025 employees nifty project management
↑↓ Nifty Project Management Updated
Updated: Friday, February 14, 2025 employees nifty project management

Office 365 Apps 3

↑↓ Microsoft Forms Help for Employees
Updated: Monday, February 21, 2022 employees microsoft forms support surveys
↑↓ Microsoft Streams Help for Employees
Updated: Monday, February 21, 2022 employees microsoft stream support video software
↑↓ Microsoft To Do
Updated: Monday, February 21, 2022 employees microsoft to do students support

OnBase 12

↑↓ OnBase AP Okay to Pay Form
Updated: Monday, February 21, 2022 ap okay to pay employees onbase onbase unity client
↑↓ OnBase Attestation Forms
Updated: Monday, February 21, 2022 attestation forms employees onbase onbase unity client
↑↓ OnBase Budget Transfer Request
Updated: Monday, February 21, 2022 budget transfer request employees onbase onbase unity client
↑↓ OnBase FAQ's
Updated: Monday, February 21, 2022 employees onbase onbase unity client
↑↓ OnBase Guide
Updated: Monday, February 21, 2022 employees onbase onbase unity client

OneDrive 12

↑↓ Additional Options in the OneDrive Sync Client
Updated: Monday, February 14, 2022 employees onedrive students
↑↓ Get To My Personal OneDrive
Updated: Monday, February 14, 2022 employees onedrive students
↑↓ Get To My Shared Files
Updated: Monday, February 14, 2022 employees onedrive
↑↓ File Status in OneDrive Sync Client
Monday, February 14, 2022 employees onedrive students
↑↓ OneDrive Help
Monday, February 14, 2022 employees onedrive students support

Phone System 4

↑↓ ACD Ignite User Guide
Updated: Thursday, March 30, 2023 acd hot desk employees ignite phone system
↑↓ MiCollab Software Instructions
Updated: Thursday, March 30, 2023 employees micollab phone system soft phone
↑↓ Mitel Voicemail Setup
Updated: Thursday, March 30, 2023 employees phone system voicemail setup
↑↓ Setup Phone for Hot Desk User
Updated: Thursday, March 30, 2023 employees hot desk phone system

Security 1

↑↓ Cybersecurity Incident Response Form
Updated: Thursday, March 30, 2023 cybersecurity employees incident response security students

Teams 8

↑↓ Class Teams Help for Instructors
Updated: Thursday, February 17, 2022 class teams employees microsoft teams support
↑↓ Join a Teams Meeting
Updated: Friday, February 18, 2022 employees join meeting students teams
↑↓ Microsoft Teams for Education
Updated: Monday, February 21, 2022 class teams microsoft teams
↑↓ New Team Request
Updated: Wednesday, March 29, 2023 employees new team request teams
↑↓ Schedule Teams Meeting
Updated: Friday, February 18, 2022 employees schedule meetings students teams

WebAdvisor 4

↑↓ Faculty Overview in WebAdvisor/Self-Service
Friday, February 18, 2022 employees self-service webadvisor
↑↓ Log Into WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees self-service students webadvisor
↑↓ Make a Payment Using WebAdvisor/Self-Service
Updated: Wednesday, April 12, 2023 employees make a payment self-service students webadvisor
↑↓ Search for Courses in WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees self-service students webadvisor

Zoom 4

↑↓ Settings To Prevent Zoom-Bombing
Updated: Sunday, February 20, 2022 employees video conferencing zoom
↑↓ Zoom Help for Employees
Sunday, February 20, 2022 employees support video conferencing zoom
↑↓ Zoom Phone Help for Employees
Updated: Tuesday, February 27, 2024 calendar and contacts integration employees phone system zoom zoom faq's zoom phone
↑↓ Zoom Training Resources for Employees
Updated: Sunday, February 20, 2022 employees video conferencing zoom

Help Desk

FAQ's 9

↑↓ Access Request Form
Updated: Wednesday, March 29, 2023 access request employees
↑↓ Copier & Printer FAQ's
Updated: Thursday, March 30, 2023 copier employees printer students
↑↓ Project Request Form
Updated: Friday, September 6, 2024 employees project request
↑↓ Security FAQ's
Updated: Wednesday, February 16, 2022 employees security
↑↓ Student Password Reset Information
Updated: Friday, August 9, 2024 password reset students

How To's 23

↑↓ How To Use The Microsoft Report Phishing Button
Updated: Thursday, March 28, 2024 email employees phishing spam
↑↓ How To Fix Blackboard Sign On Issue
Updated: Friday, March 22, 2024 blackboard employees login issues students
↑↓ How To Setup MFA For Students
Wednesday, February 8, 2023 computers mfa security students
↑↓ ACD Hot Desk Instructions
Updated: Thursday, March 30, 2023 acd hot desk employees phone system
↑↓ Add Basecamp Dates to Outlook Calendar
Updated: Monday, February 21, 2022 basecamp employees outlook calendar project management

Service Catalog

Administrative and Business 27

↑↓ 25Live
Updated: Tuesday, June 13, 2023
↑↓ Academic Works
Updated: Tuesday, June 13, 2023
↑↓ Akademos
Updated: Tuesday, June 13, 2023
↑↓ Asset Essentials
Updated: Friday, February 9, 2024
↑↓ BankMobile
Updated: Tuesday, June 13, 2023

Communication and Collaboration 14

↑↓ BoardDocs
Updated: Tuesday, June 13, 2023
↑↓ Bookings
Updated: Tuesday, June 13, 2023
↑↓ Catalog
Updated: Tuesday, June 13, 2023
↑↓ Email
Updated: Tuesday, June 13, 2023
↑↓ Ignite
Updated: Tuesday, June 13, 2023

Endpoint Computing 12

↑↓ Campus Wi-Fi
Updated: Tuesday, June 13, 2023
↑↓ Classroom Computers
Updated: Tuesday, June 13, 2023
↑↓ Creston
Updated: Tuesday, June 13, 2023
↑↓ Equipment Setup
Updated: Tuesday, June 13, 2023
↑↓ FaxFinder
Updated: Tuesday, June 13, 2023

Infrastructure 1

↑↓ Network
Updated: Tuesday, June 13, 2023

IT Professional Services 4

↑↓ Jitbit
Updated: Tuesday, June 13, 2023
↑↓ Basecamp
Updated: Tuesday, June 13, 2023
↑↓ KnowBe4
Updated: Tuesday, June 13, 2023
↑↓ Training
Updated: Thursday, April 11, 2024

Security 7

↑↓ Access Controls
Updated: Tuesday, June 13, 2023
↑↓ Active Directory
Updated: Tuesday, June 13, 2023
↑↓ Incident Response
Updated: Tuesday, June 13, 2023
↑↓ Password Reset
Updated: Thursday, March 21, 2024
↑↓ Security Cameras
Updated: Tuesday, June 13, 2023

Teaching and Learning 8

↑↓ Blackboard Updated
Updated: Wednesday, February 19, 2025
↑↓ Blackboard Collaborate Updated
Updated: Wednesday, February 19, 2025
↑↓ Blackboard Instructor App Updated
Updated: Wednesday, February 19, 2025
↑↓ Blackboard Mobile App Updated
Updated: Wednesday, February 19, 2025
↑↓ Blue Updated
Updated: Wednesday, February 19, 2025

Training

Training 3

↑↓ Information Services Training
Updated: Friday, November 3, 2023 employees training
↑↓ List of Workshops
Updated: Friday, April 28, 2023 employees training
↑↓ Training Request Form
Updated: Monday, November 6, 2023 employees training

employees 96 students 39 onbase 12 onbase unity client 12 onedrive 12 teams 10 support 9 webadvisor 7 computer 6 copier 6 View all...