Bookings
Service Group
Faculty/Staff and Student
Service Dependencies
Teams
Service Department:
Development, Integration, and Hosting
Service Description
Brief Description:
Bookings is an online meeting and appointment scheduling tool that is part of Microsoft Office 365. This application is designed to allow students and colleagues the ability to schedule appointments with faculty and staff.
Features:
Bookings contains a booking page, web app, and mobile app. It includes a web-based calendar, integrates with Outlook, automated notification emails, customization, and online meetings via Teams.
Available Hours:
Bookings services are available 24/7.
Help
How to Access:
Faculty/Staff:
Sign into Microsoft Office 365. Select the All Apps icon located at the bottom left corner, then select the Bookings app. You can also download the mobile application for iPhone or Android.
Student:
A link will be provided to you from the faculty or staff member.
FAQ's:
Training Available:
Contact the Service Desk for questions about Bookings training.
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
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