Training

Faculty/Staff

None

Training is offered on a variety of topics and applications including computers, classroom technology, cybersecurity, OneDrive, Teams, and many other applications. 

Training is provided as short specific sessions that incorporate collaboration and multimedia options including practice exercises and assessment of each session.

Training sessions are offered face-to-face, self-paced, online, and one-on-one.

FAQ's:

Department specific training can be scheduled by filling out the training request form located on the Training Forms page or by selecting the Book Appointment or Training Sessions link.

Training sessions are canceled 24 hours in advance of the training session if no attendees have registered. The link to real-time online training sessions is located on the Information Services training site under the events section at the top of the page. Register for a training session in NEOED. To record your attendance for a training session log into OnBase and fill out the Training Attendance Record form.

Training Available;

Contact the Service Desk for questions about training. 

All service level requests will be initially handled by the Service Desk. 

A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:

Priority, Impact, Definition, Response Time, and Resolution Time