- Copiers & Printers
- Office 365 Apps
- Phone System
- Administrative and Business
- Communication and Collaboration
- Endpoint Computing
- IT Professional Services
- Teaching and Learning
Internet and Google Authentication
Basecamp is an online software application that is used by Information Services for collaborative project management, team communication, and daily tasks tracking. You can access the application in your browser or on your phone.
You can assign to do tasks, schedule deadlines, post announcements, have discussions, and upload documents for projects/teams.
Basecamp services are available 24/7.
How to Access:
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
Additional documentation can be found on our Jitbit Knowledge Base.