25Live
Creation date: 11/1/2021 2:52 PM
Updated: 2/13/2026 3:06 PM
Service Group
Faculty/Staff
Service Dependencies
Active Directory and Network
Service Department:
Enterprise Systems
Service Description
Brief Description:
25Live is a scheduling and space management application that is used to reserve or request classroom and event space for the college. This system enables the college to optimize the use of classrooms, meeting spaces, and other available campus spaces.
Features:
This application is used by Rowan-Cabarrus academic schedulers and event planners to search for dates and campus locations and to assist in the coordination and planning of classroom or event spaces. Faculty/staff use this tool to search for room availability and request event space.
Available Hours:
25Live services are available 24/7.
Help
How to Access:
FAQ's:
None
SLA
All service-level requests will initially be handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects a small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects a small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects one person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday, 8:00 am-5:00 pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
Documentation
Additional R25 documentation can be found on the Rowan-Cabarrus SharePoint site.