Service Group


Service Dependencies

Network and Phone System

Service Department:

Infrastructure and Computing Services

Service Description

Brief Description:
FaxFinder is an easy to use network fax server that allows faculty and staff to receive faxes as emails and send faxes from any application that can print. 
Faculty and staff can send a fax from the FaxFinder client using the FaxFinder Server as well as send a fax directly from their computer using the client or through other applications such as Microsoft Word. FaxFinder converts faxes to PDF or Tiff files. 
Available Hours:
FaxFinder service is available 24/7. 


How to Access:
Desktop application that will need to be installed on your computer. Please submit a ticket into the Service Desk.



All service level requests will be initially handled by the Service Desk. 

Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small  number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours


Report a Problem

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications. 


Creation date: 12/15/2021 11:28 AM      Updated: 6/13/2023 12:12 PM