The College will be closed from March 4th through March 8th for spring break. During this time, the Information Services team will be performing technology upgrades and maintenance periodically which may cause intermittent service disruptions. These required changes and maintenance to college systems are completed during spring break to minimize the interruption of service and maintain our college systems operationally year-round. Please submit a ticket in to the Help Desk if you have any questions or concerns. Thank you, Information Services Team

Blackboard Instructor App

Service Group

Faculty/Staff         

Service Dependencies

Blackboard and Network

Service Department:

Development, Integration, and Hosting

Service Description

Brief Description:
Blackboard Instructor App is an instructor version of the mobile application that provides instructors the ability to interact with courses, content, and students.
Features:
Instructors can preview course materials, including assessments, and tests, participate in discussion boards, create and send announcements, grade assignments, hold Blackboard Collaborate sessions, and change items settings for assessments and content. 
Available Hours:
Blackboard Instructor App is available 24/7 except for scheduled general maintenance and upgrades.

Help

How to Access:

FAQ's:

Training Available:
Contact the Distance Education department at de@rccc.edu for questions about Blackboard Instructor App training.

SLA

All service level requests will be initially handled by the Service Desk. 

Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small  number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours

Status


Report a Problem

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications. 

Documentation

None
Creation date: 1/5/2022 1:35 PM      Updated: 6/13/2023 12:36 PM