Akademos
Faculty/Staff and Student
Service Dependencies
Colleague, Ethos Single Sign-On, and Internet
Service Department:
Operations and Enterprise Management
Service Description
Brief Description:
Akademos is the online bookstore site that is used by the college. It allows students to view and purchase textbooks and course materials online. If you are an instructor for a course, you will have access to the faculty portal where you can view the textbook and other data.
Features:
The online site contains course textbooks, school supplies study guides, and other items that can be purchased online. Students can track and manage orders. As well as, sell and participate in the textbook buyback program. The adoption and analytics portal is used by the program chairs to streamline the process of adopting books and course materials for faculty. Administrators are provided with an easier way to track and analyze the schools adoption process.
Available Hours:
Akademos services are available 24/7.
Help
How to Access:
Note: Faculty/Staff will need to contact Debra Neesmith with any questions or assistance with Akademos.
FAQ's:
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
Documentation
Faculty/Staff and students can find additional documentation located on our RCCC website.
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