Blue
Service Group
Faculty/Staff and Student
Service Dependencies
Blackboard and Network
Service Department:
Development, Integration, and Hosting
Service Description
Brief Description:
Blue is an online evaluation tool that is used by the college to gather feedback from students on instruction and gain a better understanding of the student experience.
Features:
Blue automates the invitation and administration of course evaluations to students as well as compiling anonymous student feedback and delivering private comprehensive reports to faculty members and chairs.
Available Hours:
During designated course evaluation times.
Help
How to Access:
Faculty/Staff:
An automated email will be sent to instructors and program chairs when evaluation reports are published. You can also log into Blackboard, then select the Course Evaluations tab to view evaluation reports and response rates.
Student:
An automated email will be sent to students when course evaluation (surveys) become available. You can also log into Blackboard, then locate the Student Course Evaluation section on the Blackboard home page.
FAQ's:
None
Training Available:
Contact the Distance Education department at de@rccc.edu for questions about Blue training.
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
Documentation
None
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