Security Cameras

Service Group

Faculty/Staff

Service Dependencies

Network

Service Department:

Infrastructure and Computing Services

Service Description

Brief Description:

CCTV monitoring of all College campuses.

Features:

Security Cameras provide video surveillance for the college.

Available Hours:

Security Cameras are available 24/7.

Help

How to Access:

Please contact Paul Dupree if you have any questions.

FAQ's:

None

SLA

All service level requests will be initially handled by the Service Desk.

Priority Levels and Response Times:

A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:

Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1

Impact: Critical

Definition: A number of college systems impacted or affects multiple people significantly

Response Time: Within 30 minutes

Resolution Time: 4 business hours or until fixed

Priority: 2

Impact: High

Definition: Affects small number of people significantly

Response Time: Within 1 business hour

Resolution Time: 10 business hours

Priority: 3

Impact: Normal

Definition: Affects small number of people, but work can still be performed

Response Time: Within 3 business hours

Resolution Time: 24 business hours

Priority: 4

Impact: Low

Definition: Affects One person, but work can still be performed

Response Time: Within 1 business day

Resolution Time: 48 to 72 business hours

Status

Status Page

Report a Problem

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.

Documentation

None

Creation date: 12/16/2021 3:54 PM Updated: 6/13/2023 12:27 PM