System Office Help Desk Tickets
System Office Access
Overview:
Effective December 5, 2018, the System Office will no longer accept support requests via email to cishelpdesk@nccommunitycolleges.edu. College staff must now submit support requests using the new NCCCS Service Portal (ServiceNow). Access to the portal requires registration. Although the CIS Help Desk phone line remains available, college staff must still be registered users for the System Office to open a request on their behalf. Note that the ticket creator is the only person who can view the ticket in ServiceNow.
Ticket Creation:
When you create a new ticket in ServiceNow, please make sure that at least one of the Rowan-Cabarrus System Administrators (Jenny Bodenheimer or Ginger Tavernier) is included in all ticket correspondence. This allows them to stay informed about new tickets.
Additional Information:
Additional Information is provided below from Stephen Reeves at the
NCCCS System Office:
To request assistance from your SME or the System Office, please register for a ServiceNow account here. To help everyone understand how to use the new ServiceNow Service Portal, the System Office team has created a Knowledge Base article and a training video. Once registered, search for “Service Portal Training” to access the knowledge article and download the video for viewing.