RCCC Information Services Knowledge Base
Documentation
Basecamp (2 articles)
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Basecamp Basics for Projects
Updated: Friday, February 11, 2022 basecamp employees project management
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Basecamp Help for Employees
Updated: Friday, February 11, 2022 basecamp employees project management support
Blackboard (4 articles)
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Blackboard Shell Creation Request
Updated: Tuesday, February 22, 2022 blackboard course request employees
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Instructor Course Availbility
Updated: Monday, February 21, 2022 blackboard course access employees
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Login and Access to Blackboard Collaborate
Updated: Monday, February 21, 2022 bb collaborate blackboard employees students
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Students Course Availability
Monday, February 21, 2022 blackboard course enrollment employees students
Computer (4 articles)
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Laptop Cart Request Form
Monday, February 14, 2022 computer employees laptop carts
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VPN
Updated: Monday, February 21, 2022 employees vpn
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Windows 10 Guide
Friday, February 18, 2022 employees students windows 10
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Windows 10 Help
Updated: Friday, February 18, 2022 employees students support windows 10
Copiers & Printers (3 articles)
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Copier & Printer Troubleshooting Guide
Wednesday, February 16, 2022 copier employees printer students
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Install a Copier or Printer
Wednesday, February 16, 2022 copier employees printer
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Install a Copier or Printer on a MAC Computer
Wednesday, February 16, 2022 copier employees printer
Colleague (2 articles)
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Colleague Access and Login
Updated: Monday, February 21, 2022 colleague employees
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System Office Help Desk Tickets
Monday, February 21, 2022 colleague employees system office
Miscellaneous (5 articles)
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25Live
Monday, February 21, 2022 employees r25live reserve classroom
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BoardDocs Login and Access
Updated: Tuesday, February 22, 2022 boarddocs employees
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Shifts Help for Employees
Updated: Friday, February 18, 2022 employees schedules shifts support teams
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SkillPort
Updated: Friday, February 18, 2022 employees professional development skillport training
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Smart Classroom Technology
Updated: Monday, February 21, 2022 creston employees pole vault smart classroom
Office 365 Apps (3 articles)
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Microsoft Forms Help for Employees
Updated: Monday, February 21, 2022 employees microsoft forms support surveys
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Microsoft Streams Help for Employees
Updated: Monday, February 21, 2022 employees microsoft stream support video software
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Microsoft To Do
Updated: Monday, February 21, 2022 employees microsoft to do students support
OnBase (12 articles)
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OnBase AP Okay to Pay Form
Updated: Monday, February 21, 2022 ap okay to pay employees onbase onbase unity client
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OnBase Attestation Forms
Updated: Monday, February 21, 2022 attestation forms employees onbase onbase unity client
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OnBase Budget Transfer Request
Updated: Monday, February 21, 2022 budget transfer request employees onbase onbase unity client
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OnBase FAQ's
Updated: Monday, February 21, 2022 employees onbase onbase unity client
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OnBase Guide
Updated: Monday, February 21, 2022 employees onbase onbase unity client
OneDrive (12 articles)
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Additional Options in the OneDrive Sync Client
Updated: Monday, February 14, 2022 employees onedrive students
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Get To My Personal OneDrive
Updated: Monday, February 14, 2022 employees onedrive students
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Get To My Shared Files
Updated: Monday, February 14, 2022 employees onedrive
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File Status in OneDrive Sync Client
Monday, February 14, 2022 employees onedrive students
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OneDrive Help
Monday, February 14, 2022 employees onedrive students support
Phone System (4 articles)
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ACD Ignite User Guide
Updated: Monday, February 21, 2022 acd hot desk employees ignite phone system
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MiCollab Software Instructions
Updated: Monday, February 21, 2022 employees micollab phone system soft phone
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Mitel Voicemail Setup
Updated: Monday, February 21, 2022 employees phone system voicemail setup
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Setup Phone for Hot Desk User
Updated: Friday, September 30, 2022 employees hot desk phone system
Security (1 articles)
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Cybersecurity Incident Response Form
Updated: Wednesday, February 16, 2022 cybersecurity employees incident response security students
Teams (8 articles)
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Class Teams Help for Instructors
Updated: Thursday, February 17, 2022 class teams employees microsoft teams support
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Join a Teams Meeting
Updated: Friday, February 18, 2022 employees join meeting students teams
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Microsoft Teams for Education
Updated: Monday, February 21, 2022 class teams microsoft teams
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New Team Request
Updated: Monday, February 21, 2022 employees new team request teams
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Schedule Teams Meeting
Updated: Friday, February 18, 2022 employees schedule meetings students teams
WebAdvisor (4 articles)
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Faculty Overview in WebAdvisor/Self-Service
Friday, February 18, 2022 employees self-service webadvisor
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Log Into WebAdvisor/Self-Service
Updated: Friday, February 18, 2022 employees self-service students webadvisor
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Make a Payment Using WebAdvisor/Self-Service
Updated: Monday, February 21, 2022 employees make a payment self-service students webadvisor
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Search for Courses in WebAdvisor/Self-Service
Updated: Friday, February 18, 2022 employees self-service students webadvisor
Zoom (3 articles)
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Settings To Prevent Zoom-Bombing
Updated: Sunday, February 20, 2022 employees video conferencing zoom
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Zoom Help for Employees
Sunday, February 20, 2022 employees support video conferencing zoom
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Zoom Training Resources for Employees
Updated: Sunday, February 20, 2022 employees video conferencing zoom
Help Desk
FAQ's (9 articles)
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Access Request Form
Updated: Sunday, February 20, 2022 access request employees
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Copier & Printer FAQ's
Updated: Wednesday, February 16, 2022 copier employees printer students
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Project Request Form
Sunday, February 20, 2022 employees project request
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Security FAQ's
Updated: Wednesday, February 16, 2022 employees security
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Student Password Resets
Updated: Wednesday, February 16, 2022 employees password reset students
How To's (21 articles)
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How To Setup MFA For Students
Wednesday, February 8, 2023 computers mfa security students
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ACD Hot Desk Instructions
Updated: Monday, February 21, 2022 acd hot desk employees phone system
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Add Basecamp Dates to Outlook Calendar
Updated: Monday, February 21, 2022 basecamp employees outlook calendar project management
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Add a Shared Mailbox in Outlook
Updated: Monday, February 21, 2022 employees outlook shared mailbox
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Allow Web Browser Pop-ups for Windows and Mac
Updated: Monday, February 21, 2022 computer mac pop-up blockers web browser windows 10
Service Catalog
Administrative and Business (26 articles)
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25Live
Updated: Tuesday, February 22, 2022
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Academic Works
Updated: Tuesday, February 22, 2022
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Akademos
Updated: Tuesday, February 22, 2022
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BankMobile
Updated: Tuesday, February 22, 2022
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Colleague
Updated: Tuesday, February 22, 2022
Communication and Collaboration (14 articles)
Endpoint Computing (15 articles)
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Campus Wi-Fi
Updated: Tuesday, February 22, 2022
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Classroom Computers
Updated: Tuesday, February 22, 2022
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Creston
Updated: Tuesday, February 22, 2022
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Equipment Setup
Updated: Tuesday, February 22, 2022
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FaxFinder
Updated: Tuesday, February 22, 2022
Infrastructure (1 articles)
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Network
Updated: Tuesday, February 22, 2022
IT Professional Services (4 articles)
Security (7 articles)
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Access Controls
Updated: Tuesday, February 22, 2022
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Active Directory
Updated: Tuesday, February 22, 2022
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Incident Response
Updated: Tuesday, February 22, 2022
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Password Reset
Updated: Tuesday, February 22, 2022
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Security Cameras
Updated: Tuesday, February 22, 2022
Teaching and Learning (8 articles)
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Blackboard
Updated: Tuesday, February 22, 2022
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Blackboard Collaborate
Updated: Tuesday, February 22, 2022
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Blackboard Instructor App
Updated: Tuesday, February 22, 2022
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Blackboard Mobile App
Updated: Tuesday, February 22, 2022
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Blue
Updated: Tuesday, February 22, 2022
Training
Training (4 articles)
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Employee Quick Reference Guide
Monday, February 21, 2022 employees training
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Information Services Training Site
Updated: Tuesday, February 22, 2022 employees training
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List of Workshops
Updated: Monday, February 21, 2022 employees training
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Training Request Form
Updated: Tuesday, February 22, 2022 employees training
employees (97)
students (38)
onbase (12)
onbase unity client (12)
onedrive (12)
support (10)
teams (10)
computer (7)
webadvisor (7)
copier (5)
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phone system (5)
printer (5)
training (5)
windows 10 (5)
basecamp (4)
blackboard (4)
project management (4)
security (4)
self-service (4)
wi-fi (4)
dns (3)
mac (3)
video conferencing (3)
zoom (3)
acd hot desk (2)
class teams (2)
colleague (2)
mfa (2)
microsoft teams (2)
outlook (2)
password reset (2)
web browser (2)
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absent request (1)
access request (1)
android (1)
ap okay to pay (1)
attestation forms (1)
authorizations (1)
batch processing (1)
bb collaborate (1)
boarddocs (1)
budget transfer request (1)
cache (1)
chromebook (1)
computers (1)
course access (1)
course enrollment (1)
course request (1)
creston (1)
cybersecurity (1)
datatel (1)
email forwarding (1)
forms (1)
hot desk (1)
ignite (1)
incident response (1)
jitbit (1)
join meeting (1)
laptop carts (1)
login issues (1)
make a payment (1)
micollab (1)
microsoft forms (1)
microsoft stream (1)
microsoft to do (1)
navigate (1)
new team request (1)
office 365 (1)
outlook calendar (1)
pole vault (1)
pop-up blockers (1)
professional development (1)
project request (1)
r25live (1)
red folder request (1)
reimbursements (1)
reserve classroom (1)
retrieve forms (1)
schedule meetings (1)
schedules (1)
service desk (1)
shared mailbox (1)
shifts (1)
skillport (1)
smart classroom (1)
soft phone (1)
surveys (1)
system office (1)
travel (1)
video software (1)
voicemail setup (1)
vpn (1)
workflow (1)