Rowan-Cabarrus Community College Information Services
Knowledge base
New ticketDocumentation
Blackboard
2
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Blackboard Instructor Course Availability
Updated: Monday, February 17, 2025 blackboard course access employees
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Blackboard Student Course Availability
Updated: Monday, February 17, 2025 blackboard course enrollment employees students
Computer
4
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VPN
Updated: Wednesday, March 29, 2023 employees vpn
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Windows 11 Help
Updated: Monday, February 17, 2025
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Windows 10 Guide
Friday, February 18, 2022 employees students windows 10
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Windows 10 Help
Updated: Friday, February 18, 2022 employees students support windows 10
Copiers & Printers
4
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Pharos Cloud Printing
Updated
Updated: Sunday, April 13, 2025 copier employees pharos printer students
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Copier & Printer Troubleshooting Guide
Updated: Thursday, March 30, 2023 copier employees printer students
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Install a Copier or Printer
Wednesday, February 16, 2022 copier employees printer
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Install a Copier or Printer on a MAC Computer
Wednesday, February 16, 2022 copier employees printer
Colleague
2
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Colleague Access and Login
Updated: Thursday, March 30, 2023 colleague employees
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System Office Help Desk Tickets
Updated: Wednesday, April 12, 2023 colleague employees system office
Miscellaneous
5
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25Live
Updated: Wednesday, March 29, 2023 employees r25live reserve classroom
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BoardDocs Login and Access
Updated: Tuesday, February 22, 2022 boarddocs employees
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Shifts Help for Employees
Updated: Friday, February 18, 2022 employees schedules shifts support teams
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NEOED
Updated: Thursday, April 11, 2024 employees neoed professional development training
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Smart Classroom Technology
Updated: Thursday, March 30, 2023 creston employees pole vault smart classroom
Nifty
2
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Nifty Help for Employees
Updated: Friday, February 14, 2025 employees nifty project management
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Nifty Project Management
Updated: Friday, February 14, 2025 employees nifty project management
Office 365 Apps
3
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Microsoft Forms Help for Employees
Updated: Monday, February 21, 2022 employees microsoft forms support surveys
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Microsoft Streams Help for Employees
Updated: Monday, February 21, 2022 employees microsoft stream support video software
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Microsoft To Do
Updated: Monday, February 21, 2022 employees microsoft to do students support
OnBase
12
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OnBase AP Okay to Pay Form
Updated: Monday, February 21, 2022 ap okay to pay employees onbase onbase unity client
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OnBase Attestation Forms
Updated: Monday, February 21, 2022 attestation forms employees onbase onbase unity client
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OnBase Budget Transfer Request
Updated: Monday, February 21, 2022 budget transfer request employees onbase onbase unity client
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OnBase FAQ's
Updated: Monday, February 21, 2022 employees onbase onbase unity client
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OnBase Guide
Updated: Monday, February 21, 2022 employees onbase onbase unity client
OneDrive
12
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Additional Options in the OneDrive Sync Client
Updated: Monday, February 14, 2022 employees onedrive students
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Get To My Personal OneDrive
Updated: Monday, February 14, 2022 employees onedrive students
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Get To My Shared Files
Updated: Monday, February 14, 2022 employees onedrive
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File Status in OneDrive Sync Client
Monday, February 14, 2022 employees onedrive students
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OneDrive Help
Monday, February 14, 2022 employees onedrive students support
Security
1
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Cybersecurity Incident Response Form
Updated: Thursday, March 30, 2023 cybersecurity employees incident response security students
Teams
8
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Class Teams Help for Instructors
Updated: Thursday, February 17, 2022 class teams employees microsoft teams support
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Join a Teams Meeting
Updated: Friday, February 18, 2022 employees join meeting students teams
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Microsoft Teams for Education
Updated: Monday, February 21, 2022 class teams microsoft teams
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New Team Request
Updated: Wednesday, March 29, 2023 employees new team request teams
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Schedule Teams Meeting
Updated: Friday, February 18, 2022 employees schedule meetings students teams
WebAdvisor
4
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Faculty Overview in WebAdvisor/Self-Service
Friday, February 18, 2022 employees self-service webadvisor
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Log Into WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees self-service students webadvisor
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Make a Payment Using WebAdvisor/Self-Service
Updated: Wednesday, April 12, 2023 employees make a payment self-service students webadvisor
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Search for Courses in WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees self-service students webadvisor
Zoom
4
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Settings To Prevent Zoom-Bombing
Updated: Sunday, February 20, 2022 employees video conferencing zoom
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Zoom Help for Employees
Sunday, February 20, 2022 employees support video conferencing zoom
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Zoom Phone Help for Employees
Updated: Tuesday, February 27, 2024 calendar and contacts integration employees phone system zoom zoom faq's zoom phone
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Zoom Training Resources for Employees
Updated: Sunday, February 20, 2022 employees video conferencing zoom
Help Desk
FAQ's
9
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Access Request Form
Updated: Wednesday, March 29, 2023 access request employees
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Copier & Printer FAQ's
Updated: Thursday, March 30, 2023 copier employees printer students
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Project Request Form
Updated: Friday, September 6, 2024 employees project request
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Security FAQ's
Updated: Wednesday, February 16, 2022 employees security
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Student Password Reset Information
Updated: Friday, August 9, 2024 password reset students
How To's
23
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How To Use The Microsoft Report Phishing Button
Updated: Thursday, March 28, 2024 email employees phishing spam
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How To Fix Blackboard Sign On Issue
Updated: Friday, March 22, 2024 blackboard employees login issues students
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How To Setup MFA For Students
Wednesday, February 8, 2023 computers mfa security students
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ACD Hot Desk Instructions
Updated: Thursday, March 30, 2023 acd hot desk employees phone system
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Add Basecamp Dates to Outlook Calendar
Updated: Monday, February 21, 2022 basecamp employees outlook calendar project management
Service Catalog
Administrative and Business
27
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25Live
Updated: Tuesday, June 13, 2023
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Academic Works
Updated: Tuesday, June 13, 2023
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Akademos
Updated: Tuesday, June 13, 2023
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Asset Essentials
Updated: Friday, February 9, 2024
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BankMobile
Updated: Tuesday, June 13, 2023
Endpoint Computing
12
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Campus Wi-Fi
Updated: Tuesday, June 13, 2023
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Classroom Computers
Updated: Tuesday, June 13, 2023
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Creston
Updated: Tuesday, June 13, 2023
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Equipment Setup
Updated: Tuesday, June 13, 2023
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FaxFinder
Updated: Tuesday, June 13, 2023
Infrastructure
1
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Network
Updated: Tuesday, June 13, 2023
Security
7
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Access Controls
Updated: Tuesday, June 13, 2023
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Active Directory
Updated: Tuesday, June 13, 2023
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Incident Response
Updated: Tuesday, June 13, 2023
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Password Reset
Updated: Thursday, March 21, 2024
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Security Cameras
Updated: Tuesday, June 13, 2023
Teaching and Learning
8
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Blackboard
Updated: Wednesday, February 19, 2025
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Blackboard Collaborate
Updated: Wednesday, February 19, 2025
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Blackboard Instructor App
Updated: Wednesday, February 19, 2025
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Blackboard Mobile App
Updated: Wednesday, February 19, 2025
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Blue
Updated: Wednesday, February 19, 2025
Training
Training
3
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Information Services Training
Updated: Friday, November 3, 2023 employees training
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List of Workshops
Updated: Friday, April 28, 2023 employees training
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Training Request Form
Updated: Monday, November 6, 2023 employees training