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Basecamp (2 articles)

Basecamp Basics for Projects
Updated: Friday, February 11, 2022 basecamp employees project management
Basecamp Help for Employees
Updated: Friday, February 11, 2022 basecamp employees project management support

Blackboard (4 articles)

Blackboard Shell Creation Request
Updated: Tuesday, February 22, 2022 blackboard course request employees
Instructor Course Availbility
Updated: Monday, February 21, 2022 blackboard course access employees
Login and Access to Blackboard Collaborate
Updated: Monday, February 21, 2022 bb collaborate blackboard employees students
Students Course Availability
Monday, February 21, 2022 blackboard course enrollment employees students

Computer (4 articles)

Laptop Cart Request Form
Monday, February 14, 2022 computer employees laptop carts
VPN
Updated: Monday, February 21, 2022 employees vpn
Windows 10 Guide
Friday, February 18, 2022 employees students windows 10
Windows 10 Help
Updated: Friday, February 18, 2022 employees students support windows 10

Copiers & Printers (3 articles)

Copier & Printer Troubleshooting Guide
Wednesday, February 16, 2022 copier employees printer students
Install a Copier or Printer
Wednesday, February 16, 2022 copier employees printer
Install a Copier or Printer on a MAC Computer
Wednesday, February 16, 2022 copier employees printer

Colleague (2 articles)

Colleague Access and Login
Updated: Monday, February 21, 2022 colleague employees
System Office Help Desk Tickets
Monday, February 21, 2022 colleague employees system office

Miscellaneous (5 articles)

25Live
Monday, February 21, 2022 employees r25live reserve classroom
BoardDocs Login and Access
Updated: Tuesday, February 22, 2022 boarddocs employees
Shifts Help for Employees
Updated: Friday, February 18, 2022 employees schedules shifts support teams
SkillPort
Updated: Friday, February 18, 2022 employees professional development skillport training
Smart Classroom Technology
Updated: Monday, February 21, 2022 creston employees pole vault smart classroom

Office 365 Apps (3 articles)

Microsoft Forms Help for Employees
Updated: Monday, February 21, 2022 employees microsoft forms support surveys
Microsoft Streams Help for Employees
Updated: Monday, February 21, 2022 employees microsoft stream support video software
Microsoft To Do
Updated: Monday, February 21, 2022 employees microsoft to do students support

OnBase (12 articles)

OnBase AP Okay to Pay Form
Updated: Monday, February 21, 2022 ap okay to pay employees onbase onbase unity client
OnBase Attestation Forms
Updated: Monday, February 21, 2022 attestation forms employees onbase onbase unity client
OnBase Budget Transfer Request
Updated: Monday, February 21, 2022 budget transfer request employees onbase onbase unity client
OnBase FAQ's
Updated: Monday, February 21, 2022 employees onbase onbase unity client
OnBase Guide
Updated: Monday, February 21, 2022 employees onbase onbase unity client

OneDrive (12 articles)

Additional Options in the OneDrive Sync Client
Updated: Monday, February 14, 2022 employees onedrive students
Get To My Personal OneDrive
Updated: Monday, February 14, 2022 employees onedrive students
Get To My Shared Files
Updated: Monday, February 14, 2022 employees onedrive
File Status in OneDrive Sync Client
Monday, February 14, 2022 employees onedrive students
OneDrive Help
Monday, February 14, 2022 employees onedrive students support

Phone System (4 articles)

ACD Ignite User Guide
Updated: Monday, February 21, 2022 acd hot desk employees ignite phone system
MiCollab Software Instructions
Updated: Monday, February 21, 2022 employees micollab phone system soft phone
Mitel Voicemail Setup
Updated: Monday, February 21, 2022 employees phone system voicemail setup
Setup Phone for Hot Desk User
Updated: Friday, September 30, 2022 employees hot desk phone system

Security (1 articles)

Cybersecurity Incident Response Form
Updated: Wednesday, February 16, 2022 cybersecurity employees incident response security students

Teams (8 articles)

Class Teams Help for Instructors
Updated: Thursday, February 17, 2022 class teams employees microsoft teams support
Join a Teams Meeting
Updated: Friday, February 18, 2022 employees join meeting students teams
Microsoft Teams for Education
Updated: Monday, February 21, 2022 class teams microsoft teams
New Team Request
Updated: Monday, February 21, 2022 employees new team request teams
Schedule Teams Meeting
Updated: Friday, February 18, 2022 employees schedule meetings students teams

WebAdvisor (4 articles)

Faculty Overview in WebAdvisor/Self-Service
Friday, February 18, 2022 employees self-service webadvisor
Log Into WebAdvisor/Self-Service
Updated: Friday, February 18, 2022 employees self-service students webadvisor
Make a Payment Using WebAdvisor/Self-Service
Updated: Monday, February 21, 2022 employees make a payment self-service students webadvisor
Search for Courses in WebAdvisor/Self-Service
Updated: Friday, February 18, 2022 employees self-service students webadvisor

Zoom (3 articles)

Settings To Prevent Zoom-Bombing
Updated: Sunday, February 20, 2022 employees video conferencing zoom
Zoom Help for Employees
Sunday, February 20, 2022 employees support video conferencing zoom
Zoom Training Resources for Employees
Updated: Sunday, February 20, 2022 employees video conferencing zoom

Help Desk

FAQ's (9 articles)

Access Request Form
Updated: Sunday, February 20, 2022 access request employees
Copier & Printer FAQ's
Updated: Wednesday, February 16, 2022 copier employees printer students
Project Request Form
Sunday, February 20, 2022 employees project request
Security FAQ's
Updated: Wednesday, February 16, 2022 employees security
Student Password Resets
Updated: Wednesday, February 16, 2022 employees password reset students

How To's (21 articles)

How To Setup MFA For Students
Wednesday, February 8, 2023 computers mfa security students
ACD Hot Desk Instructions
Updated: Monday, February 21, 2022 acd hot desk employees phone system
Add Basecamp Dates to Outlook Calendar
Updated: Monday, February 21, 2022 basecamp employees outlook calendar project management
Add a Shared Mailbox in Outlook
Updated: Monday, February 21, 2022 employees outlook shared mailbox
Allow Web Browser Pop-ups for Windows and Mac
Updated: Monday, February 21, 2022 computer mac pop-up blockers web browser windows 10

Service Catalog

Administrative and Business (26 articles)

25Live
Updated: Tuesday, February 22, 2022
Academic Works
Updated: Tuesday, February 22, 2022
Akademos
Updated: Tuesday, February 22, 2022
BankMobile
Updated: Tuesday, February 22, 2022
Colleague
Updated: Tuesday, February 22, 2022

Communication and Collaboration (14 articles)

BoardDocs
Updated: Tuesday, February 22, 2022
Bookings
Updated: Tuesday, February 22, 2022
Catalog
Updated: Tuesday, February 22, 2022
Email
Updated: Tuesday, February 22, 2022
Ignite
Updated: Tuesday, February 22, 2022

Endpoint Computing (15 articles)

Campus Wi-Fi
Updated: Tuesday, February 22, 2022
Classroom Computers
Updated: Tuesday, February 22, 2022
Creston
Updated: Tuesday, February 22, 2022
Equipment Setup
Updated: Tuesday, February 22, 2022
FaxFinder
Updated: Tuesday, February 22, 2022

Infrastructure (1 articles)

Network
Updated: Tuesday, February 22, 2022

IT Professional Services (4 articles)

Jitbit
Updated: Tuesday, February 22, 2022
Basecamp
Updated: Tuesday, February 22, 2022
KnowBe4
Updated: Tuesday, February 22, 2022
Training
Updated: Tuesday, February 22, 2022

Security (7 articles)

Access Controls
Updated: Tuesday, February 22, 2022
Active Directory
Updated: Tuesday, February 22, 2022
Incident Response
Updated: Tuesday, February 22, 2022
Password Reset
Updated: Tuesday, February 22, 2022
Security Cameras
Updated: Tuesday, February 22, 2022

Teaching and Learning (8 articles)

Blackboard
Updated: Tuesday, February 22, 2022
Blackboard Collaborate
Updated: Tuesday, February 22, 2022
Blackboard Instructor App
Updated: Tuesday, February 22, 2022
Blackboard Mobile App
Updated: Tuesday, February 22, 2022
Blue
Updated: Tuesday, February 22, 2022

Training

Training (4 articles)

Employee Quick Reference Guide
Monday, February 21, 2022 employees training
Information Services Training Site
Updated: Tuesday, February 22, 2022 employees training
List of Workshops
Updated: Monday, February 21, 2022 employees training
Training Request Form
Updated: Tuesday, February 22, 2022 employees training

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