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Basecamp (2 articles)

Basecamp Basics for Projects
Updated: Friday, February 11, 2022 basecamp employees project management
Basecamp Help for Employees
Updated: Friday, February 11, 2022 basecamp employees project management support

Blackboard (4 articles)

Blackboard Shell Creation Request
Updated: Wednesday, March 29, 2023 employees blackboard course request
Instructor Course Availability
Updated: Tuesday, October 17, 2023 employees blackboard course access
Login and Access to Blackboard Collaborate
Updated: Wednesday, March 29, 2023 employees students blackboard bb collaborate
Students Course Availability
Monday, February 21, 2022 employees students blackboard course enrollment

Computer (4 articles)

Laptop Cart Request Form
Updated: Thursday, March 30, 2023 employees computer laptop carts
VPN
Updated: Wednesday, March 29, 2023 employees vpn
Windows 10 Guide
Friday, February 18, 2022 employees windows 10 students
Windows 10 Help
Updated: Friday, February 18, 2022 employees support windows 10 students

Copiers & Printers (3 articles)

Copier & Printer Troubleshooting Guide
Updated: Thursday, March 30, 2023 employees students copier printer
Install a Copier or Printer
Wednesday, February 16, 2022 employees copier printer
Install a Copier or Printer on a MAC Computer
Wednesday, February 16, 2022 employees copier printer

Colleague (2 articles)

Colleague Access and Login
Updated: Thursday, March 30, 2023 employees colleague
System Office Help Desk Tickets
Updated: Wednesday, April 12, 2023 employees colleague system office

Miscellaneous (5 articles)

25Live
Updated: Wednesday, March 29, 2023 employees r25live reserve classroom
BoardDocs Login and Access
Updated: Tuesday, February 22, 2022 employees boarddocs
Shifts Help for Employees
Updated: Friday, February 18, 2022 employees support shifts schedules teams
NEOED
Updated: Thursday, April 11, 2024 employees professional development training neoed
Smart Classroom Technology
Updated: Thursday, March 30, 2023 employees smart classroom creston pole vault

Office 365 Apps (3 articles)

Microsoft Forms Help for Employees
Updated: Monday, February 21, 2022 employees support microsoft forms surveys
Microsoft Streams Help for Employees
Updated: Monday, February 21, 2022 employees support video software microsoft stream
Microsoft To Do
Updated: Monday, February 21, 2022 employees support students microsoft to do

OnBase (12 articles)

OnBase AP Okay to Pay Form
Updated: Monday, February 21, 2022 employees onbase onbase unity client ap okay to pay
OnBase Attestation Forms
Updated: Monday, February 21, 2022 employees onbase onbase unity client attestation forms
OnBase Budget Transfer Request
Updated: Monday, February 21, 2022 employees onbase onbase unity client budget transfer request
OnBase FAQ's
Updated: Monday, February 21, 2022 employees onbase onbase unity client
OnBase Guide
Updated: Monday, February 21, 2022 employees onbase onbase unity client

OneDrive (12 articles)

Additional Options in the OneDrive Sync Client
Updated: Monday, February 14, 2022 employees students onedrive
Get To My Personal OneDrive
Updated: Monday, February 14, 2022 employees students onedrive
Get To My Shared Files
Updated: Monday, February 14, 2022 employees onedrive
File Status in OneDrive Sync Client
Monday, February 14, 2022 employees students onedrive
OneDrive Help
Monday, February 14, 2022 employees support students onedrive

Phone System (4 articles)

ACD Ignite User Guide
Updated: Thursday, March 30, 2023 employees phone system acd hot desk ignite
MiCollab Software Instructions
Updated: Thursday, March 30, 2023 employees phone system micollab soft phone
Mitel Voicemail Setup
Updated: Thursday, March 30, 2023 employees phone system voicemail setup
Setup Phone for Hot Desk User
Updated: Thursday, March 30, 2023 employees phone system hot desk

Security (1 articles)

Cybersecurity Incident Response Form
Updated: Thursday, March 30, 2023 employees students security cybersecurity incident response

Teams (8 articles)

Class Teams Help for Instructors
Updated: Thursday, February 17, 2022 employees support class teams microsoft teams
Join a Teams Meeting
Updated: Friday, February 18, 2022 employees students teams join meeting
Microsoft Teams for Education
Updated: Monday, February 21, 2022 class teams microsoft teams
New Team Request
Updated: Wednesday, March 29, 2023 employees teams new team request
Schedule Teams Meeting
Updated: Friday, February 18, 2022 employees students teams schedule meetings

WebAdvisor (4 articles)

Faculty Overview in WebAdvisor/Self-Service
Friday, February 18, 2022 employees webadvisor self-service
Log Into WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees students webadvisor self-service
Make a Payment Using WebAdvisor/Self-Service
Updated: Wednesday, April 12, 2023 employees students webadvisor self-service make a payment
Search for Courses in WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees students webadvisor self-service

Zoom (4 articles)

Settings To Prevent Zoom-Bombing
Updated: Sunday, February 20, 2022 employees zoom video conferencing
Zoom Help for Employees
Sunday, February 20, 2022 employees support zoom video conferencing
Zoom Phone Help for Employees
Updated: Tuesday, February 27, 2024 employees zoom phone system zoom phone zoom faq's calendar and contacts integration
Zoom Training Resources for Employees
Updated: Sunday, February 20, 2022 employees zoom video conferencing

Help Desk

FAQ's (9 articles)

Access Request Form
Updated: Wednesday, March 29, 2023 employees access request
Copier & Printer FAQ's
Updated: Thursday, March 30, 2023 employees students copier printer
Project Request Form Updated
Updated: Friday, September 6, 2024 employees project request
Security FAQ's
Updated: Wednesday, February 16, 2022 employees security
Student Password Reset Information
Updated: Friday, August 9, 2024 students password reset

How To's (23 articles)

How To Use The Microsoft Report Phishing Button
Updated: Thursday, March 28, 2024 employees email phishing spam
How To Fix Blackboard Sign On Issue
Updated: Friday, March 22, 2024 employees students blackboard login issues
How To Setup MFA For Students
Wednesday, February 8, 2023 students mfa security computers
ACD Hot Desk Instructions
Updated: Thursday, March 30, 2023 employees phone system acd hot desk
Add Basecamp Dates to Outlook Calendar
Updated: Monday, February 21, 2022 basecamp employees project management outlook calendar

Service Catalog

Administrative and Business (27 articles)

25Live
Updated: Tuesday, June 13, 2023
Academic Works
Updated: Tuesday, June 13, 2023
Akademos
Updated: Tuesday, June 13, 2023
Asset Essentials
Updated: Friday, February 9, 2024
BankMobile
Updated: Tuesday, June 13, 2023

Communication and Collaboration (14 articles)

BoardDocs
Updated: Tuesday, June 13, 2023
Bookings
Updated: Tuesday, June 13, 2023
Catalog
Updated: Tuesday, June 13, 2023
Email
Updated: Tuesday, June 13, 2023
Ignite
Updated: Tuesday, June 13, 2023

Endpoint Computing (12 articles)

Campus Wi-Fi
Updated: Tuesday, June 13, 2023
Classroom Computers
Updated: Tuesday, June 13, 2023
Creston
Updated: Tuesday, June 13, 2023
Equipment Setup
Updated: Tuesday, June 13, 2023
FaxFinder
Updated: Tuesday, June 13, 2023

Infrastructure (1 articles)

Network
Updated: Tuesday, June 13, 2023

IT Professional Services (4 articles)

Jitbit
Updated: Tuesday, June 13, 2023
Basecamp
Updated: Tuesday, June 13, 2023
KnowBe4
Updated: Tuesday, June 13, 2023
Training
Updated: Thursday, April 11, 2024

Security (7 articles)

Access Controls
Updated: Tuesday, June 13, 2023
Active Directory
Updated: Tuesday, June 13, 2023
Incident Response
Updated: Tuesday, June 13, 2023
Password Reset
Updated: Thursday, March 21, 2024
Security Cameras
Updated: Tuesday, June 13, 2023

Teaching and Learning (8 articles)

Blackboard
Updated: Wednesday, May 29, 2024
Blackboard Collaborate
Updated: Tuesday, June 13, 2023
Blackboard Instructor App
Updated: Tuesday, June 13, 2023
Blackboard Mobile App
Updated: Tuesday, June 13, 2023
Blue
Updated: Tuesday, June 13, 2023

Training

Training (3 articles)

Information Services Training
Updated: Friday, November 3, 2023 employees training
List of Workshops
Updated: Friday, April 28, 2023 employees training
Training Request Form
Updated: Monday, November 6, 2023 employees training

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