Blackboard
Service Group
Faculty/Staff and Student
Service Dependencies
Ethos Single Sign-On and Network
Service Department:
Development, Integration, and Hosting
Service Description
Brief Description:
Blackboard is the learning management system used by the college for course delivery.
Features:
Online course environment that provides submission for assignments, plagiarism assignment checks, e-text, instructor surveys, grades, communication, and collaboration tools to interact with students.
Available Hours:
Blackboard services are available 24/7 except for scheduled general maintenance and upgrades.
Help
How to Access:
Note:
Students will not see their courses in Blackboard until the course start date. It takes approximately 48 hours for student registrations to be processed and students enrolled in their courses. If you are an instructor and are listed in Colleague for a course, you should have access to your course in Blackboard. Please contact the Service Desk if you have any questions.
FAQ's:
Faculty/Staff:
Additional information can be located on the faculty/staff tab in Blackboard.
Student:
Additional information can be located on the student resources tab in Blackboard.
Training Available:
Contact the Distance Education department at de@rccc.edu for questions about Blackboard training.
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
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