RCCC Information Services Knowledge Base
Documentation
Basecamp (2 articles)
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Basecamp Basics for Projects
Updated: Friday, February 11, 2022 basecamp employees project management
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Basecamp Help for Employees
Updated: Friday, February 11, 2022 basecamp employees project management support
Blackboard (4 articles)
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Blackboard Shell Creation Request
Updated: Wednesday, March 29, 2023 blackboard course request employees
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Instructor Course Availability
Updated: Tuesday, October 17, 2023 blackboard course access employees
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Login and Access to Blackboard Collaborate
Updated: Wednesday, March 29, 2023 bb collaborate blackboard employees students
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Students Course Availability
Monday, February 21, 2022 blackboard course enrollment employees students
Computer (4 articles)
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Laptop Cart Request Form
Updated: Thursday, March 30, 2023 computer employees laptop carts
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VPN
Updated: Wednesday, March 29, 2023 employees vpn
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Windows 10 Guide
Friday, February 18, 2022 employees students windows 10
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Windows 10 Help
Updated: Friday, February 18, 2022 employees students support windows 10
Copiers & Printers (3 articles)
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Copier & Printer Troubleshooting Guide
Updated: Thursday, March 30, 2023 copier employees printer students
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Install a Copier or Printer
Wednesday, February 16, 2022 copier employees printer
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Install a Copier or Printer on a MAC Computer
Wednesday, February 16, 2022 copier employees printer
Colleague (2 articles)
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Colleague Access and Login
Updated: Thursday, March 30, 2023 colleague employees
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System Office Help Desk Tickets
Updated: Wednesday, April 12, 2023 colleague employees system office
Miscellaneous (5 articles)
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25Live
Updated: Wednesday, March 29, 2023 employees r25live reserve classroom
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BoardDocs Login and Access
Updated: Tuesday, February 22, 2022 boarddocs employees
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Shifts Help for Employees
Updated: Friday, February 18, 2022 employees schedules shifts support teams
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NEOED
Updated: Thursday, April 11, 2024 employees neoed professional development training
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Smart Classroom Technology
Updated: Thursday, March 30, 2023 creston employees pole vault smart classroom
Office 365 Apps (3 articles)
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Microsoft Forms Help for Employees
Updated: Monday, February 21, 2022 employees microsoft forms support surveys
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Microsoft Streams Help for Employees
Updated: Monday, February 21, 2022 employees microsoft stream support video software
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Microsoft To Do
Updated: Monday, February 21, 2022 employees microsoft to do students support
OnBase (12 articles)
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OnBase AP Okay to Pay Form
Updated: Monday, February 21, 2022 ap okay to pay employees onbase onbase unity client
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OnBase Attestation Forms
Updated: Monday, February 21, 2022 attestation forms employees onbase onbase unity client
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OnBase Budget Transfer Request
Updated: Monday, February 21, 2022 budget transfer request employees onbase onbase unity client
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OnBase FAQ's
Updated: Monday, February 21, 2022 employees onbase onbase unity client
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OnBase Guide
Updated: Monday, February 21, 2022 employees onbase onbase unity client
OneDrive (12 articles)
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Additional Options in the OneDrive Sync Client
Updated: Monday, February 14, 2022 employees onedrive students
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Get To My Personal OneDrive
Updated: Monday, February 14, 2022 employees onedrive students
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Get To My Shared Files
Updated: Monday, February 14, 2022 employees onedrive
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File Status in OneDrive Sync Client
Monday, February 14, 2022 employees onedrive students
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OneDrive Help
Monday, February 14, 2022 employees onedrive students support
Phone System (4 articles)
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ACD Ignite User Guide
Updated: Thursday, March 30, 2023 acd hot desk employees ignite phone system
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MiCollab Software Instructions
Updated: Thursday, March 30, 2023 employees micollab phone system soft phone
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Mitel Voicemail Setup
Updated: Thursday, March 30, 2023 employees phone system voicemail setup
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Setup Phone for Hot Desk User
Updated: Thursday, March 30, 2023 employees hot desk phone system
Security (1 articles)
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Cybersecurity Incident Response Form
Updated: Thursday, March 30, 2023 cybersecurity employees incident response security students
Teams (8 articles)
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Class Teams Help for Instructors
Updated: Thursday, February 17, 2022 class teams employees microsoft teams support
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Join a Teams Meeting
Updated: Friday, February 18, 2022 employees join meeting students teams
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Microsoft Teams for Education
Updated: Monday, February 21, 2022 class teams microsoft teams
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New Team Request
Updated: Wednesday, March 29, 2023 employees new team request teams
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Schedule Teams Meeting
Updated: Friday, February 18, 2022 employees schedule meetings students teams
WebAdvisor (4 articles)
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Faculty Overview in WebAdvisor/Self-Service
Friday, February 18, 2022 employees self-service webadvisor
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Log Into WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees self-service students webadvisor
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Make a Payment Using WebAdvisor/Self-Service
Updated: Wednesday, April 12, 2023 employees make a payment self-service students webadvisor
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Search for Courses in WebAdvisor/Self-Service
Updated: Friday, April 28, 2023 employees self-service students webadvisor
Zoom (4 articles)
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Settings To Prevent Zoom-Bombing
Updated: Sunday, February 20, 2022 employees video conferencing zoom
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Zoom Help for Employees
Sunday, February 20, 2022 employees support video conferencing zoom
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Zoom Phone Help for Employees
Updated: Tuesday, February 27, 2024 calendar and contacts integration employees phone system zoom zoom faq's zoom phone
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Zoom Training Resources for Employees
Updated: Sunday, February 20, 2022 employees video conferencing zoom
Help Desk
FAQ's (9 articles)
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Access Request Form
Updated: Wednesday, March 29, 2023 access request employees
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Copier & Printer FAQ's
Updated: Thursday, March 30, 2023 copier employees printer students
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Project Request Form
Updated
Updated: Friday, September 6, 2024 employees project request
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Security FAQ's
Updated: Wednesday, February 16, 2022 employees security
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Student Password Reset Information
Updated: Friday, August 9, 2024 password reset students
How To's (23 articles)
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How To Use The Microsoft Report Phishing Button
Updated: Thursday, March 28, 2024 email employees phishing spam
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How To Fix Blackboard Sign On Issue
Updated: Friday, March 22, 2024 blackboard employees login issues students
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How To Setup MFA For Students
Wednesday, February 8, 2023 computers mfa security students
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ACD Hot Desk Instructions
Updated: Thursday, March 30, 2023 acd hot desk employees phone system
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Add Basecamp Dates to Outlook Calendar
Updated: Monday, February 21, 2022 basecamp employees outlook calendar project management
Service Catalog
Administrative and Business (27 articles)
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25Live
Updated: Tuesday, June 13, 2023
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Academic Works
Updated: Tuesday, June 13, 2023
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Akademos
Updated: Tuesday, June 13, 2023
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Asset Essentials
Updated: Friday, February 9, 2024
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BankMobile
Updated: Tuesday, June 13, 2023
Communication and Collaboration (14 articles)
Endpoint Computing (12 articles)
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Campus Wi-Fi
Updated: Tuesday, June 13, 2023
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Classroom Computers
Updated: Tuesday, June 13, 2023
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Creston
Updated: Tuesday, June 13, 2023
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Equipment Setup
Updated: Tuesday, June 13, 2023
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FaxFinder
Updated: Tuesday, June 13, 2023
Infrastructure (1 articles)
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Network
Updated: Tuesday, June 13, 2023
IT Professional Services (4 articles)
Security (7 articles)
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Access Controls
Updated: Tuesday, June 13, 2023
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Active Directory
Updated: Tuesday, June 13, 2023
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Incident Response
Updated: Tuesday, June 13, 2023
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Password Reset
Updated: Thursday, March 21, 2024
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Security Cameras
Updated: Tuesday, June 13, 2023
Teaching and Learning (8 articles)
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Blackboard
Updated: Wednesday, May 29, 2024
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Blackboard Collaborate
Updated: Tuesday, June 13, 2023
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Blackboard Instructor App
Updated: Tuesday, June 13, 2023
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Blackboard Mobile App
Updated: Tuesday, June 13, 2023
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Blue
Updated: Tuesday, June 13, 2023
Training
Training (3 articles)
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Information Services Training
Updated: Friday, November 3, 2023 employees training
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List of Workshops
Updated: Friday, April 28, 2023 employees training
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Training Request Form
Updated: Monday, November 6, 2023 employees training
employees (98)
students (39)
onbase (12)
onbase unity client (12)
onedrive (12)
support (10)
teams (10)
computer (7)
webadvisor (7)
phone system (6)
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blackboard (5)
copier (5)
printer (5)
windows 10 (5)
basecamp (4)
project management (4)
security (4)
self-service (4)
training (4)
wi-fi (4)
zoom (4)
dns (3)
mac (3)
video conferencing (3)
acd hot desk (2)
class teams (2)
colleague (2)
login issues (2)
mfa (2)
microsoft teams (2)
outlook (2)
password reset (2)
web browser (2)
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absent request (1)
access request (1)
android (1)
ap okay to pay (1)
attestation forms (1)
authorizations (1)
batch processing (1)
bb collaborate (1)
boarddocs (1)
budget transfer request (1)
cache (1)
calendar and contacts integration (1)
chromebook (1)
computers (1)
course access (1)
course enrollment (1)
course request (1)
creston (1)
cybersecurity (1)
datatel (1)
email (1)
email forwarding (1)
forms (1)
hot desk (1)
ignite (1)
incident response (1)
jitbit (1)
join meeting (1)
laptop carts (1)
make a payment (1)
micollab (1)
microsoft 365 (1)
microsoft forms (1)
microsoft stream (1)
microsoft to do (1)
navigate (1)
neoed (1)
new team request (1)
office products (1)
outlook calendar (1)
phishing (1)
pole vault (1)
pop-up blockers (1)
professional development (1)
project request (1)
r25live (1)
red folder request (1)
reimbursements (1)
reserve classroom (1)
retrieve forms (1)
schedule meetings (1)
schedules (1)
service desk (1)
shared mailbox (1)
shifts (1)
smart classroom (1)
soft phone (1)
spam (1)
surveys (1)
system office (1)
travel (1)
video software (1)
voicemail setup (1)
vpn (1)
workflow (1)
zoom faq's (1)
zoom phone (1)
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