In our continuous efforts to improve efficiency and enhance the end-user experience, Rowan-Cabarrus Community College will be transitioning to Microsoft Single Sign-On (SSO) for accessing all our systems and applications. Single sign-on is an authentication method that allows a user to log in to a system or application with one user ID and password. This change will help streamline the login process for employees and students, providing you with a more seamless and secure experience. Blackboard will be the first of several systems the Rowan-Cabarrus ITS team will be moving to Microsoft Single Sign-On. What does this mean for you? Beginning Wednesday, March 27th when you access Blackboard, you will be prompted to log in using your Rowan-Cabarrus email address and password. • For Students - Your Rowan-Cabarrus email address is your [last name].[first initial].[last 5 numbers of student ID]@student.rccc.edu • For Faculty/Staff – Your Rowan-Cabarrus email address is your [first name].[last name]@rccc.edu We understand that any technology changes may raise questions, and we are here to support you every step of the way. If you encounter any issues or have questions about this transition, please do not hesitate to reach out to our IT Help Desk at (704)216-7200 or visit our ITS Help Desk website. We appreciate your cooperation and understanding as we work to improve your learning experience at Rowan-Cabarrus Community College. Thank you for your attention to this important update.

Jitbit Help

Jitbit, our new help desk ticketing software will be used to provide IT service management support to students, faculty, and staff. Jitbit is used by Information Services for ticket creation and management, notifications, and IT service reports. Get help links are located at the bottom left corner of each page if you need assistance or have questions.

Learn more about Jitbit by accessing the link to the documentation and video below.

Employees and Students:
View the PDF attached.
Creation date: 2/28/2022 9:57 AM      Updated: 9/15/2022 9:28 AM
Files   
How to Login and Overview of Jitbit.pdf
2 MB
Jitbit Chatbot Application.pdf
455 KB
Jitbit Video.mp4
37 MB