In our continuous efforts to improve efficiency and enhance the end-user experience, Rowan-Cabarrus Community College will be transitioning to Microsoft Single Sign-On (SSO) for accessing all our systems and applications. Single sign-on is an authentication method that allows a user to log in to a system or application with one user ID and password. This change will help streamline the login process for employees and students, providing you with a more seamless and secure experience. Blackboard will be the first of several systems the Rowan-Cabarrus ITS team will be moving to Microsoft Single Sign-On. What does this mean for you? Beginning Wednesday, March 27th when you access Blackboard, you will be prompted to log in using your Rowan-Cabarrus email address and password. • For Students - Your Rowan-Cabarrus email address is your [last name].[first initial].[last 5 numbers of student ID]@student.rccc.edu • For Faculty/Staff – Your Rowan-Cabarrus email address is your [first name].[last name]@rccc.edu We understand that any technology changes may raise questions, and we are here to support you every step of the way. If you encounter any issues or have questions about this transition, please do not hesitate to reach out to our IT Help Desk at (704)216-7200 or visit our ITS Help Desk website. We appreciate your cooperation and understanding as we work to improve your learning experience at Rowan-Cabarrus Community College. Thank you for your attention to this important update.

MiCollab Software Instructions

MiCollab is a softphone client (tool) from Mitel that allows Call Center, Help Desk, and other college support staff to make and receive phone calls using an internet device such as a computer or mobile device. 

The MiCollab communication tool allows them to answer or make phone calls, set status messages, view call history, check voicemail, and contacts. 

Learn more about MiCollab by accessing the link to the documentation below.

Employees:
Creation date: 2/21/2022 11:35 AM      Updated: 3/30/2023 3:41 PM