Rowan-Cabarrus Community College’s Internet service provider, MCNC, is currently experiencing an internet outage due to a statewide service disruption. As a result, access to certain online services may be limited. Blackboard remains available for students to complete coursework. At this time, classes will continue to operate as normally scheduled. Employees should follow the direction of their supervisor for updates on their schedule today. Our Information Services team is actively working with the provider to resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available. Please check your email and the College’s website regularly for the latest information. Thank you for your understanding. ✕
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MiCollab Software Instructions

Creation date: 2/21/2022 11:35 AM    Updated: 3/30/2023 3:41 PM   employees micollab phone system soft phone
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MiCollab is a softphone client (tool) from Mitel that allows Call Center, Help Desk, and other college support staff to make and receive phone calls using an internet device such as a computer or mobile device. 

The MiCollab communication tool allows them to answer or make phone calls, set status messages, view call history, check voicemail, and contacts. 

Learn more about MiCollab by accessing the link to the documentation below.

Employees:
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