RCCC Website
Service Group
Faculty/Staff and Student
Service Dependencies
Network
Service Department:
Development, Integration, and Hosting
Service Description
Brief Description:
RCCC Website is the face of Rowan-Cabarrus Community College. It is used to keep potential/current students and faculty/staff informed of updated or critical information. The site is supported by the Development, Hosting, and Integration team of Information Services. The Marketing and Communications department is responsible for all content and graphic standards for the college .
Features:
RCCC Website contains user friendly navigation content menu, specific detailed student and faculty/staff information and resources, department specific information, interactive elements such as picture or graphics, Intuitive search feature, and much more.
Available Hours:
RCCC Website services are available 24/7.
Help
How to Access:
FAQ's:
None
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
Documentation
None