Canvas

Microsoft Single Sign-On and Network

Enterprise Systems

Canvas is the learning management system used by the college for course delivery.

An online course environment that provides assignment submission, plagiarism checks, e-text, instructor surveys, grades, and communication and collaboration tools for interacting with students.

Canvas services are available 24/7 except for scheduled general maintenance and upgrades.

How to Access:

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Training Available:

Contact the eLearning department at eLearning@rccc.edu for questions about Canvas training.

All service-level requests will initially be handled by the Service Desk. 

A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:

Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1

Impact: Critical 

Definition: A number of college systems are impacted or it affects multiple people significantly 

Response Time: Within 30 minutes

Resolution Time: 4 business hours or until fixed

Priority: 2

Impact: High

Definition: Affects a small number of people significantly

Response Time: Within 1 business hour

Resolution Time: 10 business hours

Priority: 3

Impact: Normal

Definition: Affects a small number of people, but work can still be performed

Response Time: Within 3 business hours

Resolution Time: 24 business hours

Priority: 4

Impact: Low

Definition: Affects one person, but work can still be performed

Response Time: Within 1 business day

Resolution Time: 48 to 72 business hours

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday, 8:00 am-5:00 pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communication. 

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