Pole Vault
Service Group
Faculty/Staff
Service Dependencies
Network
Service Department:
Infrastructure and Computing Services
Service Description
Brief Description:
Pole Vault presentation system allows instructors or presenters to project content to the attendees or students. The control panel for the Pole Vault system is located on the wall near the instructor station in classrooms that are equipped with this system.
Features:
An instructor or presenter can display the instructor computer, display the VCR, connect to laptop, and freeze or hide screens.
Available Hours:
The Pole Vault system is available during college operating hours.
Help
How to Access:
The control panel is located on the wall behind the instructor PC.
FAQ's:
None
Training Available:
Contact the Service Desk for questions about training.
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
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