WebAdvisor
Faculty/Staff and Student
Service Dependencies
Colleague, Ethos Single Sign-On, and Internet
Service Department:
Operations and Enterprise Management
Service Description
Brief Description:
WebAdvisor is an online site is used by students and employees for registration, schedule, pay stub retrieval, update contact information, etc.
Features:
WebAdvisor provides registration, schedules, tax documents, contact information, pay information, leave balances, etc.
Available Hours:
WebAdvisor services are unavailable 1am-2am nightly, 5am-7am Fridays, 10pm-12am 3rd Saturday of each month.
Help
How to Access:
FAQ's:
None
Training Available:
Faculty will need to contact Zhivi Williams in the DE department at de@rccc.edu for questions about WebAdvisor training.
Staff will need contact the Service Desk for questions about WebAdvisor training.
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
Documentation
Faculty/Staff:
Students:
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