Informer
Creation date: 11/22/2021 9:35 AM
Updated: 10/12/2026 3:19 PM
Service Group
Faculty/Staff
Service Dependencies
Colleague
Service Department:
Enterprise Systems
Service Description
Brief Description:
Informer is a reporting software used by the college to help extract structured or unstructured data from multiple sources, including databases and spreadsheets.
Features:
Informer integrates with various databases that offer ad hoc and scheduled reporting.
Available Hours:
Informer services are available 24/7.
Help
How to Access:
FAQ's:
None
SLA
All service-level requests will initially be handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems are impacted or it affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects a small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects a small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects one person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday, 8:00 am-5:00 pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communication.
None