Faculty/Staff 

Qualtrics

Survey Requests are managed by using Qualtrics which is a web-based tool that IE uses for the college to conduct survey research and data collection activities . 

Qualtrics is used for surveys, feedback, and polls. Results can be viewed in reports and can be downloaded in various formats. IE receives survey questions from faculty/staff or assists with survey design and implementation, then prepares the survey in Qualtrics and launches to population identified by faculty and staff. 

Survey Requests services are available 24/7. Qualtrics reports are available to users upon completion of surveys. 

Note: Survey deadline must be determined prior to receiving reports.

Contact the Service Desk to schedule a consultation with an IER staff member.

FAQ's:

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All service level requests will be initially handled by the Service Desk. 

A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:

Priority, Impact, Definition, Response Time, and Resolution Time

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications. 

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