ACD Ignite User Guide

The phone system is setup to include automatic call distribution groups for support staff to use to help streamline incoming calls that come into the college. 

The Ignite online software is used by the Call Center, Help Desk, and other college support staff to manage and answer inbound ACD phone calls remotely. This software allows them to set their availability, log into their ACD groups, setup individual ACD dashboards for their departments, and view call history.

Learn more about Ignite by accessing the link to the documentation below.

Creation date: 2/21/2022 11:01 AM      Updated: 3/30/2023 3:26 PM