Rowan-Cabarrus Community College’s Internet service provider, MCNC, is currently experiencing an internet outage due to a statewide service disruption. As a result, access to certain online services may be limited. Blackboard remains available for students to complete coursework. At this time, classes will continue to operate as normally scheduled. Employees should follow the direction of their supervisor for updates on their schedule today. Our Information Services team is actively working with the provider to resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available. Please check your email and the College’s website regularly for the latest information. Thank you for your understanding. ✕

ACD Ignite User Guide

Creation date: 2/21/2022 11:01 AM Updated: 3/30/2023 3:26 PM acd hot desk employees ignite phone system

The phone system is setup to include automatic call distribution groups for support staff to use to help streamline incoming calls that come into the college.

The Ignite online software is used by the Call Center, Help Desk, and other college support staff to manage and answer inbound ACD phone calls remotely. This software allows them to set their availability, log into their ACD groups, setup individual ACD dashboards for their departments, and view call history.

Learn more about Ignite by accessing the link to the documentation below.

Employees:

Ignite User Guide

ACD Ignite User Guide

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