Service Group

Faculty/Staff and Student

Service Dependencies

Azure Active Directory

Service Department:

Development, Integration, and Hosting

Service Description

Brief Description:
Teams is a communication and collaboration application by Microsoft that helps Teams stay connected, organized, and have conversations all in one place. Teams provides a common work space to share information. Faculty/Staff use this application to collaborate, share files, and communicate with students and colleagues across the college. 
Teams contains teams and channels, conversations within channels and teams, chat function, document storage, online video calling and screen sharing, online meeting functionality, audio conferencing, much more.
Available Hours:
Teams services are available 24/7.


How to Access:
Windows 10:
Go to Start button, then select Microsoft Teams
Go to Applications, then select Microsoft Teams
Note: Teams Desktop Application is automatically installed on all college computers.

Training Available:
Contact the Service Desk for questions about Teams training.


All service level requests will be initially handled by the Service Desk. 

Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small  number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours


Report a Problem

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications. 


Creation date: 1/9/2022 7:54 PM      Updated: 6/13/2023 12:05 PM