Service Group


Service Dependencies

Azure Active Directory

Service Department:

Development, Integration, and Hosting

Service Description

Brief Description:
SharePoint is a cloud-based content collaboration and management solution that is hosted by Microsoft. The college uses SharePoint to provide individual sites for each division to create, share, and securely store content with colleagues internally or college wide. This content can be accessed using any device .
SharePoint is a web-based system that provides collaboration, content management, workflow applications, and other security features. 
Available Hours:
SharePoint services are available 24/7.


How to Access:
Note: For questions about content or to add content please contact Julie Thoman.


Training Available:
Contact Julie Thoman for questions about SharePoint training.


All service level requests will be initially handled by the Service Desk. 

Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small  number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours


Report a Problem

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications. 


Creation date: 1/9/2022 7:23 PM      Updated: 6/13/2023 12:04 PM