Blackboard Mobile App
Service Group
Student
Service Dependencies
Blackboard and Network
Service Department:
Enterprise Systems
Service Description
Brief Description:
Blackboard mobile app is a learning solution that provides students the ability to interact with courses, content, instructors, and students.
Features:
Students can view and access course content, participate in discussion boards, monitor course activity, stay updated on due dates, complete assignments and take tests, view grades, and join Blackboard Collaborate sessions.
Available Hours:
Blackboard Mobile App is available 24/7 except for scheduled general maintenance and upgrades.
Help
How to Access:
You can visit the app store on your cell phone device to download the application.
FAQ's:
Training Available:
Contact the eLearning department at eLearning@rccc.edu for questions about Blackboard Mobile App training.
SLA
All service level requests will be initially handled by the Service Desk.
Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time
Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours
Status
Report a Problem
Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications.
Documentation
None