Rowan-Cabarrus Community College’s Internet service provider, MCNC, is currently experiencing an internet outage due to a statewide service disruption. As a result, access to certain online services may be limited. Blackboard remains available for students to complete coursework. At this time, classes will continue to operate as normally scheduled. Employees should follow the direction of their supervisor for updates on their schedule today. Our Information Services team is actively working with the provider to resolve the issue as quickly as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available. Please check your email and the College’s website regularly for the latest information. Thank you for your understanding. ✕
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Equipment Setup

Creation date: 12/15/2021 10:59 AM    Updated: 6/13/2023 12:11 PM
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Service Group

Faculty/Staff 

Service Dependencies

None

Service Department:

Infrastructure and Computing Services

Service Description

Brief Description:
The equipment setup of computers in offices and classrooms with peripheral devices. This setup is only provided for the employees designated primary campus office location.
Features:
The equipment setup includes computers, docking stations, speakers, cameras, and office phones.
Available Hours:
Equipment setup will be available on Monday-Friday from 8:00am-5:00pm. 

Help

How to Access:
Please submit a ticket into the Service Desk. Please make sure you provide a full name, campus location, and room number for the employee. 

FAQ's:
None


SLA

All service level requests will be initially handled by the Service Desk. 

Priority Levels and Response Times:
A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:
Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1
Impact: Critical
Definition: A number of college systems impacted or affects multiple people significantly
Response Time: Within 30 minutes
Resolution Time: 4 business hours or until fixed
Priority: 2
Impact: High
Definition: Affects small number of people significantly
Response Time: Within 1 business hour
Resolution Time: 10 business hours
Priority: 3
Impact: Normal
Definition: Affects small  number of people, but work can still be performed
Response Time: Within 3 business hours
Resolution Time: 24 business hours
Priority: 4
Impact: Low
Definition: Affects One person, but work can still be performed
Response Time: Within 1 business day
Resolution Time: 48 to 72 business hours

Status


Report a Problem

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday 8:00am-5:00pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communications. 

Documentation

None
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