Academic Works

Active Directory and Network

Enterprise Systems

Academic Works is a scholarship website that lets students apply for college scholarship funds and awards.  

This online site lets students view scholarships and reduces the time needed to complete and submit applications.

Academic Works services are available 24/7.

How to Access:

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All service-level requests will initially be handled by the Service Desk. 

A priority system will be applied to all calls and tickets by the Service Desk and routed to the appropriate department according to the following criteria:

Priority, Impact, Definition, Response Time, and Resolution Time

Priority: 1

Impact: Critical 

Definition: A number of college systems are impacted or it affects multiple people significantly 

Response Time: Within 30 minutes

Resolution Time: 4 business hours or until fixed

Priority: 2

Impact: High

Definition: Affects a small number of people significantly

Response Time: Within 1 business hour

Resolution Time: 10 business hours

Priority: 3

Impact: Normal

Definition: Affects a small number of people, but work can still be performed

Response Time: Within 3 business hours

Resolution Time: 24 business hours

Priority: 4

Impact: Low

Definition: Affects one person, but work can still be performed

Response Time: Within 1 business day

Resolution Time: 48 to 72 business hours

Problems with this service should be reported to the ITS Service Desk. The Service Desk is available Monday-Friday, 8:00 am-5:00 pm. You can contact us directly by calling 704-216-7200 or by visiting our Service Desk Portal site. A ticket will be created to track this issue and provide further communication. 

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